At The Heavens Transportation, LLC, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or utilize our services. By accessing our website or using our services, you agree to the terms and practices described in this Privacy Policy.
INFORMATION WE COLLECT:
- Personal Information: We may collect personal information such as your name, contact details, address, and payment information when you use our services or interact with our website.
- Usage Information: We may collect non-personal information about your interaction with our website, including your IP address, browser type, pages visited, and other usage data.
How We Use Your Information:
- Service Delivery: We use your personal information to provide the transportation services you request, including arranging deliveries, communicating with you about your shipments, and processing payments.
- Customer Support: We may use your information to respond to inquiries, resolve issues, and provide customer support.
- Improving Services: We may analyze usage data to improve our website functionality, enhance user experience, and optimize our services.
Information Sharing and Disclosure:
- Third-Party Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as carriers, dispatchers, and logistics partners. These third parties are contractually obligated to handle your information securely and only for the purposes outlined in this Privacy Policy.
- Legal Compliance: We may disclose your information when required by law, such as in response to a court order or legal process, or to comply with applicable regulations or governmental requests.
Data Security:
We employ industry-standard security measures to safeguard your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.
Your Rights:
You have the right to access, update, correct, or delete your personal information held by us. If you wish to exercise these rights or have any questions about our Privacy Policy, please contact us using the information provided below.
Cookies and Tracking Technologies:
- Cookies: We may use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies are small files stored on your device that help us analyze website traffic, customize content, and remember your preferences.
- Analytics: We may use third-party analytics services, such as Google Analytics, to collect and analyze information about your use of our website. These analytics services may use cookies and other tracking technologies to compile reports and provide us with insights into website usage.
Marketing and Advertising:
- Marketing Communications: With your consent, we may send you promotional emails, newsletters, or other marketing communications about our services, special offers, and promotions. You may opt-out of receiving these communications at any time by following the instructions provided in the emails or contacting us directly.
- Third-Party Advertising: We may partner with third-party advertising networks or platforms to display advertisements on our website or across the internet. These third parties may use cookies and other tracking technologies to collect information about your activities on our website and other websites to provide you with targeted advertisements based on your interests and preferences.
CHILDREN’S PRIVACY:
Our website and services are not directed towards children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take appropriate steps to delete such information.
International Data Transfers:
If you are accessing our website or using our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using our website or services, you consent to the transfer of your information to these countries.
Retention of Personal Information:
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your personal information when it is no longer needed for the purposes for which it was collected.
Data Subject Rights:
You have certain rights regarding your personal information under applicable data protection laws, which may include:
- Access: You have the right to request access to the personal information we hold about you and receive a copy of that information.
- Rectification: You have the right to request that we correct any inaccuracies or incomplete information in your personal data.
- Erasure: You have the right to request the deletion of your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected or if you withdraw your consent (where applicable).
- Restriction: You have the right to request the restriction of processing of your personal information under certain circumstances, such as when you contest the accuracy of the data or when the processing is unlawful, but you do not want it erased.
- Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.
- Objection: You have the right to object to the processing of your personal information under certain circumstances, such as when the processing is based on legitimate interests or for direct marketing purposes.
To exercise any of these rights, please contact us using the contact information provided in this Privacy Policy. We will respond to your request in accordance with applicable data protection laws.
Data Security Measures:
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures may include encryption, access controls, and regular security assessments.
Compliance with Regulations:
We comply with all applicable data protection laws and regulations, including but not limited to the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) in the United States. We are committed to protecting your privacy rights and ensuring that your personal information is processed lawfully and transparently.
Third-Party Links:
Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or content of these third-party websites. We recommend reviewing the privacy policies of these websites before providing any personal information.
Changes to Privacy Policy:
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other appropriate means. Your continued use of our website or services after the posting of any changes indicates your acceptance of those changes.
Contact Us:
If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us at +1-321-312-0313 – info@theheavenstransportation.com
Effective Date:
This Privacy Policy is effective as of April 5th, 2024 and supersedes any previous versions.